Jeff Long is a Lake County resident and our Lake County Representative. He is outgoing and great at introducing credit card processing to you in a way that is simple and manageable. Jeff boasts six years of credit card processing experience and always strives to keep up to date on the constantly changing industry. He makes it his personal goal to make your credit card transactions smooth and cost-effective. Jeff’s two children are actively involved in cheerleading and sports. On his days off, he loves to relax with his wife and kids.

Robyn Keyt-Hicks is our Polk and Highland County Representative. She has lived and worked in the area for more than 20 years, and is well known for being the best customer service provider. Customers always come first! Robyn works with you to acquire the best and most balanced solution for your business. Robyn enjoys spending time with her husband and grandchildren whenever possible. She is very active as an Ambassador to the Winter Haven Chamber and has enjoyed serving in many capacities for the past 15 years. Robyn looks forward to helping your business by connecting you.

Bobbi Govanus is our Vice President of Marketing. She has a passion for helping businesses succeed – she used to own her own business and has learned the hard way! Bobbi has impressive marketing skills, which you’ll find is a great added benefit of being a Retriever client. She is a master at offering ways to improve your product and get your service noticed. She also provides innovative solutions for receiving payment from your customers. Bobbi is extremely active in the community and will not hesitate to introduce you to her connections. She is originally from Missouri and most recently from Minnesota. Bobbi is an avid reader – and is a published author!  Her favorite pastimes are cruising and spending time with her grandchildren and is happiest when she can combine the two.

Laura Jacob joined our team August 2015 and is our Office Manager. She loves helping customers resolve their issues and is like a bull dog, hanging in there until problems are settled for all concerned.  Laura has over 28 years of experience running an office and we are so happy to have her. Laura helps to run her son’s baseball team and is his chauffeur for all the activities that he actively pursues. Laura loves Florida and has called it home for most of her life.