Meet Your Team

The team at Retriever is what really sets us apart. Our team members are committed to being there for our clients every step of the way. And that commitment shows in the success of our clients.

Mike Swoboda is the owner of Retriever Payment Systems. He began the firm in 2005 in Memphis and expanded to Central Florida in 2006. Mike brings years of retail experience and a desire to make credit card processing easier and more affordable. Mike is an active Rotarian and heavily involved in the community. He is determined to continue to make a difference for you by offering fairness in pricing and honesty in all of your dealings with us. Our firm is Better Business Bureau A Rated because of these standards. Although Mike graduated from Florida Atlantic University, two of his ...
Dana Nordwall manages our Mid-South Office. She joined Retriever after 25 years of B2B sales and banking experience in the Memphis market. That experience has made her an expert at dealing with any problems that arise. Dana is the go-to person in Tennessee and Arkansas. She has developed a great rapport with our business partners. Dana and her family enjoy sports and are big Miami Hurricanes, St. Louis Cardinals, and Tiger basketball fans!!!
Karla Wilson is our Area Director of Northeast Arkansas. She’s been with Retriever since 2006 and is a member of the Community Arkansas Bankers Association. She has lived in Manila since she was a child and has connections with many established banks and businesses in the area. Karla’s passion lies in helping business owners be more profitable. She offers exceptional customer service to all of her customers. Karla and her husband, Bruce, have four children. She is a proud Razorback fan and enjoys traveling with her husband as much as possible.
Matt Swoboda is our Area Representative for Memphis. He has spent most of his life in the area and enjoys networking and meeting other local business professionals. Matt has helped all of his clients save money and time using the newest rate structures and latest technology for their restaurants, bars, and retail stores. Matt is a great cook, and in his free time he experiments with his smoker.
Renee Krieger is our West Orange County and Seminole County Representative. She specializes in educating you on understanding merchant services. Renee has extensive knowledge of the products, software, and mobile options involved in our business. She is well connected through her various organizations and is a great resource. Renee lives in Seminole County and values her husband, three children, and two dogs.
Jeff Long is a Lake County resident and our Lake County Representative. He is outgoing and great at introducing credit card processing to you in a way that is simple and manageable. Jeff boasts six years of credit card processing experience and always strives to keep up to date on the constantly changing industry. He makes it his personal goal to make your credit card transactions smooth and cost-effective. Jeff’s two children are actively involved in cheerleading and sports. On his days off, he loves to relax with his wife and kids.
Robyn Keyt-Hicks is our Polk and Highland County Representative. She has lived and worked in the area for more than 20 years, and is well known for being the best customer service provider. Customers always come first! Robyn works with you to acquire the best and most balanced solution for your business. Robyn enjoys spending time with her husband and grandchildren whenever possible. She is very active as an Ambassador to the Winter Haven Chamber and has enjoyed serving in many capacities for the past 15 years. Robyn looks forward to helping your business by connecting you.
Bobbi Govanus is our Vice President of Marketing. She has a passion for helping businesses succeed - she used to own her own business and has learned the hard way! Bobbi has impressive marketing skills, which you’ll find is a great added benefit of being a Retriever client. She is a master at offering ways to improve your product and get your service noticed. She also provides innovative solutions for receiving payment from your customers. Bobbi is extremely active in the community and will not hesitate to introduce you to her connections. She is originally from Missouri and most recently ...
Laura Jacob joined our team August 2015 and is our Office Manager. She loves helping customers resolve their issues and is like a bull dog, hanging in there until problems are settled for all concerned.  Laura has over 28 years of experience running an office and we are so happy to have her. Laura helps to run her son’s baseball team and is his chauffeur for all the activities that he actively pursues. Laura loves Florida and has called it home for most of her life.


With offices in Memphis and Orlando, and representatives across the region, there is always a Retriever representative close by to answer any questions or
solve any problems. We’re just a phone call away and ready to help.



Our Memphis office opened in 2005, and is proud to work with local partners and businesses to ensure that our clients have the best payment processing solutions in the area.



Our Orlando office works with local partners and businesses to ensure that our clients have the best payment processing solutions to meet their needs.


Our Process

Our representatives work with you one on one throughout every step of the process. We’re here to make sure you get the processing solution to meet your needs.

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Processing Solutions

There is no “one size fits all” solution for merchant processing.
We work with you to find the best solution to fit the size and needs of your business.


Fill out the simple form to get started or call us for immediate assistance