About Retriever

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The Retriever Process

You can easily lose time, money, and potential sales if you don’t get a quick response from your credit card processor. You never have to worry about that with Retriever. Because we have local offices in Florida and the Mid-South, your payment processing service representative is always nearby or just a quick phone call away.

When you first call Retriever, we like to learn more about your business and your goals. Our experts will figure out the best payment processing system solutions to help increase your bottom line and save your staff valuable time. We will review with you all of the equipment that would be the right fit for your business.

You will fill out a credit application. Be prepared –because of the Patriot Act, full disclosure is required before an account can be opened. We then submit your application, and once it is approved, we set a time for installation.

Our representatives will bring the equipment to you and train you on how it works. Many companies just ship you the information and try to walk you through how it works over the phone. Can you imagine how frustrating that could get? One of our local Florida or the Mid-South payment processing service technicians will meet you face to face to make sure your business will run smoothly with your new equipment before we leave.

We Value Customer Service

If any problems arise after installation, we are happy to come back to your business. We also check in three months after our payment processing systems were installed to make sure everything is running smoothly. We review your account to make sure you are getting the most value out of your credit card processing. Many times we will find a simple procedural change that could save you hundreds of dollars!

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Mike Swoboda

President/CEO

Mike Swoboda, President and CEO of Retriever Local Processing, founded the company in 2005. Starting in Memphis, Mike successfully expanded the business to Florida. With many years of retail management experience, he brings a wealth of knowledge and expertise to his role. As a dedicated Rotarian, Mike is committed to fair pricing and ethical business practices, which is reflected in Retriever Local Processing’s A rating with the Better Business Bureau. A proud graduate of Florida Atlantic University, Mike is also a passionate Seminole fan, with two sons who attended Florida State University.

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Renee Krieger

Vice President

Renee Krieger, Vice President at Retriever Local Processing, joined the company in 2011. With over 40 years of experience in various sales and management roles, Renee brings a wealth of expertise to her position. She has previously owned a Durable Medical Company and a Commercial Real Estate Company. Originally from Detroit, Renee leads Retriever’s sales team and heads the Community Bank Program. A passionate traveler, she loves visiting her three children who live in Boston, London, and Denmark. Renee is also a proud fan of the Detroit Lions, Red Wings, and Tigers.

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Karla Wilson

Area Vice President

Karla Wilson, Area Vice President at Retriever Local Processing, has been with the company since 2006. She supports numerous banks and businesses in the Arkansas and Memphis areas, offering exceptional customer service. A lifelong resident of Manila, AR, Karla is a proud Razorback fan. She and her husband Bruce have four children and seven grandchildren, and they enjoy traveling together as a family. Dedicated supporters of St. Jude Hospital, Karla and Bruce are committed to giving back to their community.

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Matt Swoboda

Area Director / Product Specialist Memphis

Matt Swoboda, Area Director and Product Specialist for Memphis at Retriever Local Processing, is passionate about networking and building relationships within the community. As a Rotarian, he is dedicated to service and community involvement. Matt enjoys meeting local Memphis business owners and helping them save money on their processing fees. Outside of work, he loves cooking and experimenting with his smoker. A proud father of two daughters, Matt values family time and the vibrant local culture.

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Jeff Long

Area Vice President

Jeff Long, Area Vice President at Retriever Local Processing, has been with the company since 2008. Residing in Lake County, Jeff is known for his outgoing personality and dedication to his work. He works closely with his community bank to assist their business clients, striving to make processing smooth and cost-effective. In his personal time, Jeff loves relaxing with his wife and two kids, enjoying the balance between his professional and family life.

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Donna Bolton

Sales & Marketing Assistant

Donna Bolton, Sales & Marketing Assistant at Retriever Local Processing, joined the company in August 2022. A 2001 graduate of the University of South Carolina with a Bachelor's degree in Retail/Merchandising, Donna brings 20 years of experience in operations, management, and retail sales to her role. Originally from Augusta, Georgia, home of the Masters Golf Tournament, she has lived in Florida for 17 years with her husband and two children. Donna enjoys spending time with family and friends, visiting family in Georgia as often as possible, watching her son play football, and listening to her daughter sing. In her spare time, she plays the piano.

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Laura Jacob

Operation Manager

Laura Jacob, Operation Manager at Retriever Local Processing, has been with the company since 2015. With over 28 years of office managerial experience, she is the go-to person at Retriever for resolving customer issues. Laura loves helping customers and ensuring smooth operations. A Florida resident for most of her life, she is passionate about her home state. Her son, Luke, is heading to UCF, adding to her family's local roots and connections.

Hunter Cifuentes

Area Sales Relationship Executive

Hunter has been in sales for 5 years in the insurance and employee benefits industry. He loves learning about different business owners while at the same time helping them find solutions to make their businesses more profitable. He's big into networking and meeting new people to better serve his clients so he can always point them to someone he can trust. Born and raised in California, Hunter is now making the big jump to Florida. He's a big Disney person, visiting the parks at least once per week with his wife. (This will definitely be the same in Florida, he says). Hunter is also a big movie buff, with his top 2 movies being Inception and Ready Player One.

EXCELLENT PARTNER TO WORK WITH

Jeff with Retriever has provided us with exceptional service. He has done an excellent job of finding solutions that best work with our type of business and at huge savings. He worked with me for a wireless solution to accept payments at events and assisted me to find internet services that would work with our current account after being disappointed with another online provider. He has been an excellent partner to work with for our merchant service needs. I will be more than happy to refer anyone that I come across that needs merchant services to Retriever. Thank you once again.

~ Catherine Jenkins
Mount Dora Area Chamber of Commerce

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5 YEARS OF EXCELLENT CUSTOMER SERVICE

As Director of Credit and Collections, I am bombarded by credit card processing solicitors. I would have welcomed the opportunity to switch prior to signing up with Retriever. After 5 years of excellent customer service, professionalism and quick, knowledgeable responses to all questions, Retriever is clearly the only processor I would ever consider. They are a business partner in every sense of the word and have made all aspects of my job as it pertains to credit cards much easier.

~ Frank Gubera
Landau Uniforms

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SAVING MORE THAN $2,500

We implemented Retriever Payment Systems near the end of December 2010 and after comparing more than a month’s of statements with my prior provider, Jeff succeeded in saving more than $2,500 in annual costs and provided state-of-the-art equipment without a large cost attributed to the machine like my old provider.

~ Perry B. Tavares, FL

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