With a mission to provide a full array of banking, insurance and investment products to Newport and surrounding areas as well as promote economic growth and stability within the communities they serve, Merchants and Planters Bank views its merchant services program as essential to building strong, long-lasting relationships with local businesses and support business growth. Their previous merchant services partner, however, fell short of meeting the bank’s high service standards.
That’s when a fortuitous referral from another bank in 2014 led them to Retriever Payment Systems.
Farmers Bank & Trust (FB&T) initially rolled out its merchant services offering with one of the nation’s leading payment processing providers. It didn’t take long for the honeymoon period to end, however, as the vendor used a primarily hands-off approach to selling and servicing payment processing to the bank and its clients.
That’s when FB&T encountered a new partner that offered a more consultative and hands-on approach to its merchant services offering to business clients. By partnering with Retriever, the bank was able to significantly increase fee income and profitability related to its merchant services program—all for a better price than it was paying with its previous processor.
Long understanding the importance of offering value-added merchant services to its business accountholders, FNB was partnered with a payment processing provider that was not delivering the service and support needed to help the bank achieve its revenue objectives.
FNB sought a new provider who could offer a more consultative and hands-on approach to marketing, selling, implementing, serving and supporting its merchant services offering to business clients and found what they needed by partnering with Retriever Payment Systems.
Excellent Partner to Work With
Jeff with Retriever has provided us with exceptional service. He has done an excellent job of finding solutions that best work with our type of business and at huge savings. He worked with me for a wireless solution to accept payments at events and assisted me to find internet services that would work with our current account after being disappointed with another online provider. He has been an excellent partner to work with for our merchant service needs. I will be more than happy to refer anyone that I come across that needs merchant services to Retriever. Thank you once again.
~ Catherine Jenkins
Mount Dora Area Chamber of Commerce
5 Years of Excellent Customer Service
As Director of Credit and Collections, I am bombarded by credit card processing solicitors. I would have welcomed the opportunity to switch prior to signing up with Retriever. After 5 years of excellent customer service, professionalism and quick, knowledgeable responses to all questions, Retriever is clearly the only processor I would ever consider. They are a business partner in every sense of the word and have made all aspects of my job as it pertains to credit cards much easier.
~ Frank Gubera
Saving More Than $2,500
We implemented Retriever Payment Systems near the end of December 2010 and after comparing more than a month’s of statements with my prior provider, Jeff succeeded in saving more than $2,500 in annual costs and provided state-of-the-art equipment without a large cost attributed to the machine like my old provider.
~ Perry B. Tavares, FL
Exceeded Our Expectations
As a CPA firm dealing in the financial arena daily, their service and support has exceeded our expectations with regard to the processing of credit/debit cards. Several of our clients have found their service extremely helpful as well.
~ Colleen J. Curry
Wiggins, Smit, Burby, Reineke & Co., P.A